Complaints procedure

Complaints are handled confidentially by both / all parties, which means that reporting about this takes place exclusively between the parties without reporting on social media, among other things, until a decision about the handling of the complaint by the management or the complaints / disputes committee is known. Complaints are always seen as an opportunity for improvement within the training institute. Complaints must be reported personally by the complainant to an authorized employee or the management within 1 month after the discovery. The complaint will be responded to within 4 weeks.

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